Close CRM Review (2026)
An inside sales CRM with built-in calling, SMS, and email designed for teams that measure velocity and activity.
Quick take
Choose Close if your team does high-volume outbound and you want calling, SMS, and email in one interface.
- Strong fit for inside sales teams workflows
- Clear automation angle: Built-in Calling & AI
- Trial available: 14 Days
- Expect some setup time to unlock ROI
- Validate feature depth for your exact workflow
- Pricing may scale with usage and team size
Who Close is best for
Close is purpose-built for inside sales teams that win by volume: more calls, more emails, more conversations.
Also effective for outbound-first teams where activity metrics matter: calls made, emails sent, reply rates.
- Inside sales teams with high call and email volume
- Outbound-first organizations that measure activity metrics
- Teams that want calling, SMS, and email in one CRM interface
Built-in calling and power dialer
Close built-in VoIP means reps never leave the CRM to make calls. The power dialer automatically calls through a list, logging outcomes.
Email sequences, SMS templates, and call scripts live alongside the pipeline view.
- Built-in VoIP with power dialer for high-volume calling
- Automatic call logging and outcome tracking
- Unified timeline: calls, emails, SMS, and notes in one view
14-day trial: test the velocity
Import a call list and have your team use Close dialer for a week. Measure calls per hour vs. your current setup.
- Import a target list of 200+ leads for calling
- Have reps use the power dialer for 2+ hours per day
- Set up one email sequence for no-answer follow-up
- Measure: calls per hour, connect rate, and meetings booked
Pricing and plan comparison
Startup at $29/mo per user includes calling and email. Professional at $99/mo adds power dialer. Business at $149/mo unlocks predictive dialer.
Alternatives to consider
For visual pipeline without calling, Pipedrive is lighter. For broader all-in-one with marketing, HubSpot covers more. For CRM + projects, Monday CRM or Insightly.
FAQ
Do I need a separate phone system with Close?
No. Close includes built-in VoIP with local and toll-free numbers. You can port existing numbers.
Is Close good for inbound sales?
It works, but design is optimized for outbound velocity. For inbound, HubSpot or Freshsales are more natural fits.
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